The next time you have a large project that takes months to plan and execute, be sure to plan the celebration too. For the Arena implementation project we recently completed, we planned two celebration events.
First, we invited all staff to an ice cream social in the Student Center on the afternoon of go live. We took Shelby down starting at noon. At 2:30 pm we brought Shelby back up (now in a limited role), turned on Arena for all staff, and started the party. At the party we used the Internet cafe computers for staff to log in and try a few simple things in Arena. The timing turned out to be really cool. By having the party exactly as the system was going live, we weren’t buried in help desk calls and it was too soon for anyone to have had a negative experience. Bonus!
For the two weeks immediately after go-live, we beefed up our help desk by increasing the hours of our contractors, Philip and Leo. This allowed us to have a “dispatcher” physically at the help desk at all times to take calls, e-mails, and work orders.
When this period was over, we had a second celebration. This time it was just the IT Department (Ian’s daughters crashed the party). Six months ago Brian moved to a house just 3 miles from the church. We decided to seize the opportunity to invite ourselves over to sit on his back deck and just relax. We all brought something to put on the barbecue grill. God provided a spectacular spring day and a good time was had by all. Here are a few pictures.
Philip and Jeremy
Filed under: Arena