Here are some pictures I snapped in the last two days as we hosted the Willow Creek Leadership Summit at Resurrection. The first pictures are from our narthex (lobby) during breaks.
l to r: Brian Slezak, Chuck Russell, yours truly
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Personal highlights from today …
Craig Groeschel:
Catherine Rohr:
Pastor Howitzer: “When I think, I have thoughts.”
Brad Anderson: “People are drawn to leadership because they’re looking for an affirmation of themselves.”
Bill Hybels quoting Mother Theresa’s vows to God:
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Personal highlights from today …
Gary Haugen:
Bill George:
Bill Hybels: “I never advocate insane living. I’ve done it, but I would never advocate it!”
Wendy Kopp:
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Why did I launch clifguy.com and then not blog for 6 weeks?
In his blog roll Brian has me as “Clif Guy Some of the Time”. In truth, for 6 weeks it was “Clif Guy None of the Time”. Now you know why.
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Three months ago I posted about how I was fed up with iTunes and was uninstalling it. Well … here I am downloading iTunes and QuickTime. I’m NOT happy about it, but too many things just assume you have it. My new digital camera (purchased to replace the one in my stolen laptop bag) records short videos. Alas, I can’t watch them because they’re in QuickTime .MOV format. I’m a podcast fan and too many of them just assume iTunes - they don’t give you the feed URL for other podcatchers such as Juice. Is there any other way?
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If you visit clifguy.com as opposed to subscribing with a feed reader then you can see the Google gadget on the left counting down the days until the Fall 2008 Church IT RoundTable at Seacoast Church in the Charleston, SC area. Early bird registration is $50. It goes up to $75 on August 8. I just now registered myself along with Brian and Jeremy from my team. We got the early bird rate. Did you?
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June 17-19 Chuck Russell and I visited South Florida to benchmark the Internet Campuses of Christ Fellowship and Flamingo Road. When we arrived at the Palm Beach airport, I hit a snag totally of my own making. Somehow I forgot that I had carried my bag on to the plane whereas Chuck had checked his. So we moseyed on down to the bag claim, whereupon I regained my senses and realized I had left my bag on the plane. By the time I found the right person with US Air’s baggage service, it was too late and the plane was already on its way back to Charlotte. I’ve traveled a lot on business and never have done anything quite that absentminded.
Jason Reynolds, IT Director at Christ Fellowship, had met us at the airport. He waited while I filed a report with the baggage service. They said they would bring the bag to my hotel as soon as it came in. I would just need to be patient. I was mad at myself over the inconvenience, but it wasn’t a huge deal.
Jason showed us around the Palm Beach area a bit and then we went to dinner at a great seafood place where we were joined by David Helbig, Internet Campus Pastor at Christ Fellowship. A church member came into the restaurant and saw us. There were introductions all around. Before we knew it, dinner for our whole table was picked up by this generous man. The evening had taken a decided turn for the better.
After dinner, Jason asked if we would like to go check out the beach before going to our hotel. Being from landlocked Kansas, Chuck and I readily agreed. Here’s the sunset, captured on my (bad) cell phone camera.
Little did we know as Chuck, Jason, David, and I discussed Internet Campus while enjoying a beautiful night on the beach that just a couple hundred feet away in the beach parking lot, Jason’s car window was smashed and my briefcase/laptop bag was stolen containing my laptop, digital camera, web cam, cables, and all kinds of personal items. It was a sinking feeling when we returned to the car and I discovered my bag missing and Jason’s window smashed. The Jupiter police were very professional and courteous, but it’s now been 6 weeks and (no surprise) nothing has been recovered.
After filing the police report, Jason took us to our hotel. It was very weird walking in to the hotel and checking in without luggage of any kind. My only possessions at that moment were my wallet and cell phone that were in my pockets.
Jason was very generous and hooked me up the next morning with a Dell D530 laptop out of Christ Fellowship’s inventory so I could at least get my e-mail and have a way to take notes during the trip. However, without all my usual tools (camera, PhotoShop, Windows Live Writer, etc.) I wasn’t able to blog. In fact, due to that incident and a lot of other things I’ll share soon, I’m just now getting back to a normal workload and routine. Hence the sudden return of my blogging.
I wish I had a profound theological comment to add here, but alas, it just sucks to have your laptop stolen. Don’t be like me. Be sure to put your laptop in the trunk or otherwise hide it from the prying eyes of thieves. Also, it’s a really good idea to encrypt the contents of your laptop hard drive. You’ve been warned.
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Eight years ago I hired a software developer in his low 20s, straight out of college. He had a cell phone but no land line at home. It was quite weird at the time, but was the start of a trend. The number of land lines in use in the US has dropped every year since 2000. Newsweek now reports that so far in 2008 the rate of decline has jumped sharply.
In an informal poll, the Newsweek reporter discovered that among his acquaintances under 30, almost none had land lines at home. I can understand why. My family of four has four cell phones and two land lines. Even though cellular service is still one or two orders of magnitude worse than land line service, I’m really wondering why I still have those two land lines at home. The fact that the cell service is worse probably isn’t enough reason to justify having land lines. What are your thoughts? Do you still have land lines at home? If you do, are you thinking of dropping them?
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This morning we went back to the LifeChurch Edmond campus to meet with Brandon Donaldson and Terry Storch. When we arrived, Brandon showed us the new Digerati office and the Internet Campus studio.
We then spent a couple of hours picking Brandon’s brain on everything from congregational care to budgeting to vision. I’ll post details as soon as I can organize our notes. After a tasty lunch at McAlister’s complete with enormous cups of sweet tea, we returned to meet with Terry Storch.
Finally I got a surprise tweet from Jeff Wilson of Henderson Hills asking if he could see us. So we went over and spent an hour with him before getting on I-35 for the drive back to Kansas City.
Jeff is now leading IT at Henderson Hills and is thinking about Internet Campus too. It’s becoming quite a club! Henderson Hills is a cool church that was our host for MinistryTECH back in April. It was fun to show Chuck, Brian, and Andrew a quick tour of their comfortable, human-scale facility.
More substantive content to follow soon.
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I’m in Oklahoma City with Chuck Russell, Brian Slezak, and Andrew Conard to benchmark LifeChurch’s Internet Campus by observing them in action and by meeting with Terry Storch (Digerati Pastor) and Brandon Donaldson (Internet Campus Pastor).
Our day began with attending the 10:00 service (”experience” in LifeChurch parlance) at the Edmond campus where the Global Operations Center and Internet Campus offices are located.
After the 10:00 experience, Terry took us up to the Global Operations Center where we got a high-level view of what was happening at all Life Church campuses, including the Internet Campus, during the 11:30 experience.
We then went over to the Internet Campus offices to chat with Brandon Donaldson while the 11:30 experience was underway.
Terry’s boss, Bobby Gruenewald, dropped by.
We learned many interesting things and I’m sure have much more to learn when we meet again on Monday.
After hanging out with Brandon, Terry, and Bobby, we grabbed some lunch and went downtown to see the Oklahoma City National Memorial and Museum. In this photo you can see the 9:01 Gate with First Methodist Church in the upper right background. Being right across the street to the SE of the Murrah Building, the church was heavily damaged in the blast and played a key role in the recovery following the events of April 19, 1995.
My apologies to Jason Reynolds and David Helbig of Christ Fellowship, who hosted Chuck Russell and me back in mid-June as we benchmarked the Internet Campuses of Christ Fellowship and Flamingo Road. Due to my laptop being stolen the night we arrived (while we were enjoying the beach), I never posted a single blog entry about our trip or what we learned there. I hope to correct that soon!
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Following up on Tony’s question: “is your role more of a CIO, or a CTO?” here is a post on point by Jason Hiner of Tech Republic.
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Pastor Andrew Conard of our congregational care team at Resurrection is in a series of posts about the “business side” of the church. I started to compose a comment to his post on technology and ended up with a post of my own. So here are my thoughts in response to Andrew.
A local congregation isn’t a “business” in the sense of an organization that is operated with the objective of making a profit from the sale of goods or services. Though its mission is quite different from that of a business, a congregation is an organization that should be just as purposefully operated as the most efficient and effective business. We rightfully use different terminology when discussing congregational strategy, yet the parallels to business strategy are as numerous as they are obvious. I believe God wants us to use our brains fully in pursuit of the mission He gave us. When that means borrowing great ideas from business, we should do that to the fullest extent consistent with our mission.
So, to answer Andrew’s question, technology is largely created by profit-motive-driven businesses for the purpose of becoming more efficient, more effective, and more profitable. Why wouldn’t a kingdom-driven congregation borrow those tools and techniques from business in order to become more efficient and effective in pursuing our God-given mission?
Once having decided to use technology, good judgment is required to apply it in a ministry setting. Not every technology advances our Kingdom cause. Not every shiny new thing is appropriate, effective, or affordable. Even technologies that make a huge positive contribution commonly have a dark side that must be carefully managed. WIth care, skill, and a willingness to invest, technology can be a major accelerator. That’s why I feel called of God to use my secular technology skills in pursuit of Resurrection’s mission. For a congregation to make optimal use of technology, it needs people like me to select, acquire, manage, and support it. I am honored God has called me to serve in this way.
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Five 9s is telcom and data center lingo meaning 99.999% availability. It’s equivalent to 5 minutes of downtime per year. The PSTN (public switched telephone network) is designed to five 9s going back to the days of fanatical engineers at Ma Bell. Remember when we all had AT&T and Bell Telephone? The phone simply always worked.
Last week Amazon was down for a while. According to the info in this PC World article, it seems they average a couple of hours per year of downtime. That’s approximately 99.98% availability. Not five 9s. In fact less than four 9s.
This raises an important question: what would we do if there was an AWS outage on any critical service we might have there? Who would I call? Would I be able to get timely and accurate status updates to inform my boss or ministries that rely upon it? The whole thing gives me pause.
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Welcome readers of The Appian Way to my new blog home, Clif Guy all the time at clifguy.com. Take a look around and you’ll notice that I’ve imported all of my own posts from The Appian Way. The photos are still stored at Blogger/Google, but most linked over and are displaying properly. My RSS feed is here, please subscribe. I look forward to continuing the mission of The Appian Way here on clifguy.com.
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Our Resurrection web sites are currently hosted on a pair of dedicated servers at Vine Hosting in Philadelphia. (Vine Hosting is affiliated with Web Empowered Church, which has received major funding from the Methodist Foundation for Evangelism.) Vine Hosting’s data center is colocated with XO Communications in a massive carrier hotel at 401 N. Broad. From there they have direct access to bandwidth from XO, Verizon, Level 3, and Internap. This is a true, world-class data center facility. I don’t recall having a single outage or service interruption with Vine since they moved into the carrier hotel.
Through our time with Vine Hosting, Glenn Kelley, its founder and high-energy leader, has become a trusted friend and partner in ministry. No one is more passionate about sharing the gospel through the use of technology than Glenn.
So why are we moving?
Before I settled on Vine in 2005, I did an exhaustive search of hosting facilities in Kansas City. I found a couple of decent ones, but nothing at the level I was seeking. So we eventually hooked up with Vine and the ensuing partnership has been excellent as I mentioned.
Three years later, the situation has changed. Kansas City now has a world-class carrier hotel of its own. The 70 year-old, 26 story Bryant Building at 1102 Grand sits right on AFS’s KC metro fiber ring. All of the major telecom companies in KC are connected to the metro fiber ring and all of them except Sprint have a presence in 1102 Grand. Fiber comes into the building via diverse underground vaults. The building gets power from two separate KCP&L substations, has a 2 MW diesel generator in the basement, and provides centralized UPS power for those tenants that want it. To keep everything cool, the building has 1100 tons of cooling. Physical security is provided by card and code access and monitored video surveillance.
Ian and I got a tour in March and knew right away we were seeing something special. Our wheels began turning. We immediately recognized the potential for 1102 Grand to be the hub of a regional network connecting all of our church facilities. We already have staff located in Leawood, Overland Park, and Olathe. Our next campus will be in downtown KC, just two blocks from 1102 Grand. We have land in Cass County for a retreat center. And we’re beginning to dream about a campus several miles south of our Leawood location. Over the next few years we will need to come up with an elegant, cost-effective way to connect all of these locations.
Next, we thought about 1102 Grand as a potential disaster recovery site. Business interruption/disaster recovery planning has been on my radar since I joined the staff in 2003. Each year we have made incremental improvements in our DR posture. For example, we now use Iron Mountain for offsite backup tape storage. But I could never find an affordable, nearby DR site. Until now.
The more we thought about it, this opportunity was simply too compelling to pass up even though we are extremely happy with Vine Hosting.
Move in
Yesterday we moved in. Below is Ian setting up his web cam before starting the install. The cage behind him is part of the carrier-neutral Meet Me room operated by the building owner where tenants, including carriers, ISPs and end users like us, connect with each other. Our provider is KCNAP. They have a patch panel in the Meet Me room. From there it’s just a short cat 5 cable drop into our cabinet. We have the bottom third of the cabinet in the background (they charge less for the bottom third and we’re very price-sensitive!).
Below is the front of our cabinet. Note the broom in Ian’s hand to sweep out the dust and debris from the floor before installing any equipment.
Below is the back of our cabinet. A 3U-tall power distribution/fan unit is at the top. Fully redundant power (two city power grids, diesel generator, and UPS) comes into the cabinet in the outlet box at the left.
Below is what it looked like after physically installing the four 1U servers, network switch, KVM switch, and a flat-panel monitor. The rack rails we got from Dell won’t work in this cabinet, so we’ll have to get the right ones in order to permanently install the Dells. You can see them temporarily sitting on top of an Appro server donated to us by Tradebot Systems. Note the jack hanging down in the upper right corner of the picture. That’s the drop from KCNAP. They are multihomed to multiple tier 1 providers via BGP.
We have some high-quality Cat 6 patch cords that are too short for our data center on campus so we brought them along. Too short for our main data center and too long for this cabinet! So Ian did what all good techs do: he broke out the tie wraps!
Although the physical installation went very smoothly (except the Dell rack rails), we had to leave yesterday afternoon before we could establish network connectivity. Ian was having trouble with the pfSense firewall/router he configured.
We have until the end of June to move all of our existing sites and services from Vine into the new data center. We’re very excited about the new capability this represents for us.
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I bought gas at the Phillips 66 station in Parkville last night. The van tank holds approximately 23 gallons and it was nearly empty. Price was $3.799, so that’s an $85 fill up. Towards the end of the fill up, I noticed the flow slow and then stop exactly on $75. Apparently the pump had authorized my card for $75 and it wouldn’t allow me to pump any more. I had to complete that transaction and then initiate a second one to pump the last $10.
At $2/gal, $75 would fill any tank except the largest commercial vehicles. At $3.799, $75 won’t fill an ordinary Ford Freestar. You think they should change the pump software to authorize a higher amount?
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The next time you have a large project that takes months to plan and execute, be sure to plan the celebration too. For the Arena implementation project we recently completed, we planned two celebration events.
First, we invited all staff to an ice cream social in the Student Center on the afternoon of go live. We took Shelby down starting at noon. At 2:30 pm we brought Shelby back up (now in a limited role), turned on Arena for all staff, and started the party. At the party we used the Internet cafe computers for staff to log in and try a few simple things in Arena. The timing turned out to be really cool. By having the party exactly as the system was going live, we weren’t buried in help desk calls and it was too soon for anyone to have had a negative experience. Bonus!
For the two weeks immediately after go-live, we beefed up our help desk by increasing the hours of our contractors, Philip and Leo. This allowed us to have a “dispatcher” physically at the help desk at all times to take calls, e-mails, and work orders.
When this period was over, we had a second celebration. This time it was just the IT Department (Ian’s daughters crashed the party). Six months ago Brian moved to a house just 3 miles from the church. We decided to seize the opportunity to invite ourselves over to sit on his back deck and just relax. We all brought something to put on the barbecue grill. God provided a spectacular spring day and a good time was had by all. Here are a few pictures.
Yours truly
Travis
Leo
Brian
Ian
Philip and Jeremy
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Attention all church IT people. The Fall 2008 Church IT RoundTable will be hosted by Trace Pupke at Seacoast Church in Mount Pleasant, South Carolina (Charleston area) October 8-10!
Seacoast is among the largest, fastest growing, and most innovative churches in the country. Don’t miss the opportunity to see and learn about this awesome church while connecting with your fellow church IT people.
I will be there along with Brian and Jeremy from my team at Resurrection. I strongly urge you to join us in Charleston to meet a bunch of amazing people and find out if this for you. We learn a lot from each other and, more importantly, we draw inspiration from each other. To understand what I mean by that, read my posts after the Fall 2007 RoundTable and the Spring 2008 RoundTable.
Trace has set up a separate blog just for the Fall 2008 CITRT. Check it out here and subscribe to the feed in order to keep up to date with all the details as they come out.
I’m jazzed! Are you?
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We’ve been working with our Facilities Dept. since March on a new office suite for our pastors of caring ministries who handle the traditional "pastoral" functions such as sacraments, weddings, funerals, hospital visits, counseling, and worship leadership. Over the last 5 years this group outgrew one office and spilled over into two additional offices in separate parts of the building. We hired a contractor to come in and remodel a set of classrooms into an office suite large enough to consolidate all three groups of staff.
The part of the building where the new suite is located is served by IDF 2E. Like the other IDFs in the older East Bldg., 2E was originally wired by well-meaning volunteers who had no concept of professional cable installation. Everything was a tangled, unlabeled, undocumented mess. There was a wall-mounted half rack for the data patch panel and a traditional telecom mounting board with a 66 block for the voice. There was no way to expand the existing design to accommodate the additional 40+ voice/data pairs for the new suite. Plus, the long-term plan is to convert that entire wing of the building from classrooms into offices. So it made sense to completely rebuild the IDF to make it neat, well-documented, and expandable.
The electrical contractor for the new wing installed all the jacks and pulled the new cable to the IDF. They installed a standard 2-post rack and dropped the cable through the ceiling in a pair of large sleeves.
Unfortunately, I didn’t think of taking pictures until halfway through the project. Here is a typical tangle of four different colors of existing voice wires in the ceiling above the IDF. This is actually much better than it started because by the time I took this we had already cleaned up all the data cables.
Here is Ian working on the new rack. All of the old data lines have been moved and he is almost finished with the new data lines. You can see the fiber tray at the top, a rack-mounted power strip, two HP 2650 switches, and four rows of patch panels. All the new cabling is Commscope UltraMedia Cat 6 - blue for data and white for voice. The unterminated bundle of white voice lines is at the right.
We used the beautiful (but expensive) Panduit Cat 6 RJ45 jacks and their companion patch panels. You can see how Ian had carefully labeled each wire with the new numbering scheme we will use throughout the wing served by this IDF.
The Panduit patch panel allows you to connect a jack to each wire separately and then snap the jacks into plastic brackets holding 4 jacks each.
This is the almost finished rack. All of the new voice lines have been terminated. We still need to move all of the old voice lines. Notice the really cool floor plan pinned to the wall showing every jack location and its number.
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Yesterday was one of those days when I pinch myself to make sure I’m not dreaming that I’m on staff at Church of the Resurrection.
We had 300+ church leaders from 70 area churches in to hear Bill Hybels and to promote the upcoming Leadership Summit. After a delicious hot breakfast, our senior pastor, Adam Hamilton, introduced Bill who gave a great talk on the Reveal study and the implications for every church. Can’t wait for Leadership Summit 2008!
My friend, Mark Baltzley, who earns his living taking pictures, brought his camera along and took more than 160 shots. Here are a few of my favorites. (All are copyright 2008, Mark Baltzley Photography and Design.)
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Subtitle: "Another lesson in how difficult it is to communicate effectively"
Regular readers of this blog know that Church of the Resurrection went live on the Arena church management system earlier this week. Travis (the project manager) and I knew that frequent and effective communication would be critical for the success of such a large project impacting all staff. We developed and executed what I think is a model plan not only for selecting and implementing a church management system, but also for keeping the staff informed throughout the process. The below outline shows the many ways, times, and occasions on which we communicated to large numbers of staff regarding the project and the status.
Looks like a solid plan, huh? Help desk ticket received this afternoon:
I am not able to access ShelbyEZ. I don’t know if I have forgotten my login name and password or what? I think it use to automatically connect..? Could you please let me know what my information is to access it? Thanks.
In response I sent the following e-mail to this person’s supervisor:
Apparently after 9+ months of heavy communication about the Next Generation Church Management System and Arena, [this manager-level staff person] still isn’t aware that we aren’t using Shelby any more.
What lessons do you draw from this?
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Chris Randolph, lead support tech for Arena joined us yesterday and today for the immediate post go-live support period. In accordance with our Shelby-Resurrection tradition, we had to take him for barbecue. (We also had to memorialize it with the traditional bad cell phone picture taken by a well-meaning waitress with an unsteady hand!) This time it was the original Jack Stack in Martin City. Those of you who came to the Fall 2007 Church IT RoundTable will remember Jack Stack from our Wednesday night banquet. Good stuff, even for Memphis boy Chris.
This Arena thing has been cool. Every time we meet with one of their team, we eat meat. When we think about Arena, we start salivating. Pavlov’s dog had nothing on us.
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Calling all my KC-area church IT homies.
Bill Hybels, senior pastor of Willow Creek Community Church, will be here at Resurrection next Thursday morning, May 15, for a breakfast meeting to talk about leadership and promote the Willow Creek Leadership Summit coming up in August.
All church IT leaders are invited to come to the breakfast as my guest. Please drop me a comment, an e-mail to clif dot guy at cor dot org, or a tweet. I have to turn in a count for the breakfast by Tuesday morning, May 13. Help a brotha out - I am required to have at least one guest or I can’t go myself!
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Jason Gant, Director of Student Ministries (youth pastor) picks his toppings
Brent Messick, Managing Executive Director of Operations (my boss)
Debi Nixon, Executive Director of Adult Discipleship is EXCITED!
Specially trained "Arena Facilitators" each received a fuzzy monkey to make it easy for their fellow staff to identify them
Andrew Conard, Congregational Care Pastor (aka "Nerd Pastor") gives Arena the thumbs up
Adam Hamilton, Senior Pastor, gets his first chance to use Arena
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Today is the day we go live on Arena. We’ve been planning and preparing for this day since August 2007, which is 9+ months. To track our progress, check out:
Time line starting now:
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