Kathy has an excellent post today on what happens when the “policies and procedures tail” wags the “user happiness dog.” I continually remind my IT team here at Resurrection that our job is to serve users, not the other way around. My team has a lot of ideas about how to increase our efficiency, which [...]
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“As a Mac user, I wish Microsoft would run an Apple-like ad about the process by which Mac users get service for broken hardware. It would be really hard for Apple to respond, because their system for dealing with broken hardware is itself horribly broken. They need serious incentives to fix this.” – Dave Winer [...]
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I’ve posted before about the importance of visual communication in our world. Unfortunately, I’ve spent my whole life honing my ability to communicate with words. That skill will be nearly obsolete by the end of my life. Seth Godin points us to an example of how ordinary people can use video technology to communicate. Wouldn’t [...]
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